Navigating the Transformation to Sustainable Growth As financial services customer expectations shift toward an improved digital experience that aligns with other experiences in their daily lives, companies are compelled to take a strategic approach toward transformation. By meeting these customer expectations, companies are better positioned to unlock the value of cloud services―from data-driven insights to…

The Strategic Imperative to Address Changing Expectations With more and more digitization in all aspects of life, customer expectations are changing. Consumers have grown accustomed to sharing data and information through various digital platforms and many now expect the same experience in financial services. In fact, according to a 2017 survey, 55% of millennials prefer…

Enterprise resilience incorporates the principles of operational resilience and scales them across the entire organization. In my previous blog post, I introduced operational resilience and why it’s so important to financial services firms. Here, I’ll expand on a framework for making the entire enterprise resilient amidst increasing regulatory, market and cyber threat challenges. Financial services…

Financial services firms sit on troves of valuable data; yet, many continue to struggle to discover and realise the full value of their data. As industry disruptors – such as Google LLC, Amazon.com LLC and Facebook, Inc. and digital native startups – continue to hone their customer experiences and encroach on incumbents’ market share in…

In light of increasingly sophisticated cyber attacks, technology advancements, more complex ecosystems and impending regulations, firms should be prepared for unexpected disruptions and strive to protect their stakeholders and their businesses. They can do so by developing operational resilience. Operational resilience means being able to protect systems that support business services and quickly rebound in…

All firms are striving to increase innovation and speed-to-market through digital transformation― no industry is immune. Yet despite a plethora of transformational technology at their disposal, many may not be able to achieve the benefits they envisioned. Financial services is no different. In a previous post, I explained that although technology adoption is critical, it…