In light of increasingly sophisticated cyber attacks, technology advancements, more complex ecosystems and impending regulations, firms should be prepared for unexpected disruptions and strive to protect their stakeholders and their businesses. They can do so by developing operational resilience. Operational resilience means being able to protect systems that support business services and quickly rebound in…

All firms are striving to increase innovation and speed-to-market through digital transformation― no industry is immune. Yet despite a plethora of transformational technology at their disposal, many may not be able to achieve the benefits they envisioned. Financial services is no different. In a previous post, I explained that although technology adoption is critical, it…

Neural networks that are based on multi-layered neuron structures that mimic the human brain along with highly sophisticated algorithm innovation are part of the latest thinking in artificial intelligence (AI) that’s sweeping the financial services industry. Expected to create opportunities to automate ever more complex processes and decisions with the highest possible degree of accuracy,…

The financial services industry is adopting artificial intelligence (AI) at an unprecedented pace. And that’s understandable. AI and machine learning are proving to be vital enablers of the digital transformation financial services firms should undertake to realize greater efficiencies, improve the customer experience and revitalize their growth. Now that machine learning is becoming mainstream, there’s…

A recent Accenture study indicates insurers recognize the many benefits of cloud adoption and are ready to get started, as I detailed in my previous blog post. That’s very good news! However, readiness is only one part of the equation. Effectively migrating to the cloud and reaping the benefits requires thoughtful planning and the right…